Terms of service
These are the terms you agree to when you buy from Adrenaline. They are the same terms set out across the shipping, returns and warranty pages, gathered in one place, with the things that are still undecided marked as undecided.
Who you are buying from
Adrenaline is operated by Zingo World, ABN 79 231 531 384, registered in Australia. That is the entity your contract is with and the name that will appear behind the charge on your statement.
Prices and currency
Every price on this site is in US dollars, and US dollars is what your card is charged, wherever you are. We ship to 28 countries and we do not price differently in any of them.
If your card is not a US dollar card, your bank converts the amount at its own rate and may add its own fee. We do not see that fee and we do not receive any part of it, so the figure on your statement can be slightly more than the figure at checkout.
Prices can change, and a change never applies to an order already placed. If a price is obviously wrong — a decimal point in the wrong place rather than a price you think is too high — we may cancel the order and refund you in full rather than send the item. We will tell you, not simply cancel.
Placing an order
Adding something to a cart is not an order, and placing an order is an offer to buy rather than a contract. The contract exists when we accept it, which is when we dispatch the goods. Until then we may refuse or cancel an order — the honest reasons this happens are stock we cannot get, a delivery address we cannot ship to, a payment that does not clear, or the pricing error above.
You do not need an account. Guest checkout is the default and always will be. An account saves you retyping an address and gives you a record of orders placed while signed in; nothing is withheld from guests.
Payment
Card payments are processed by Stripe. The card fields at checkout are Stripe’s own, served from Stripe, so your card number never touches this site. The privacy policy lists exactly what is stored against your order and what is not.
You are charged when you place the order, not when it ships. If we cannot fulfil it, you are refunded in full to the same card.
Delivery
Standard delivery is free on every order, with no minimum, to all 28 countries we ship to. Express is a paid upgrade. Times, and what happens when a parcel goes astray, are on the shipping page — including the part worth repeating here: the delivery estimates were set for the United States and no carrier has quoted us a transit time for anywhere else, so treat them as a floor abroad rather than a promise.
Risk in the goods passes to you on delivery. Anything lost, stuck or damaged in transit is ours to sort out with the carrier — we do not ask you to file the claim.
Returns, and your rights
You have 30 days from delivery to change your mind, on unused goods in their original packaging. If something arrived faulty or wrong we pay the return postage; if you simply changed your mind, you do. The full detail is on the returns page.
That window is in addition to your legal rights, not instead of them. Goods sold in Australia come with guarantees under the Australian Consumer Law that cannot be excluded, and nothing on this page limits them. If an item is faulty, not as described, or does not do what it is supposed to, those rights apply whatever this page says about a 30-day window.
What we tell you about the products
The descriptions, measurements and care instructions on a product page are published as written, rather than rewritten into something more confident.
Colours vary between screens. There is no separate warranty from us — the warranty page explains why, and it is worth reading before you assume one exists.
Your account
If you create one, keep the password to yourself — anything done while signed in is treated as done by you. You can see your own recent sign-ins on your account page and change your password there. Tell us if you see one you do not recognise.
We can close an account that is being used to defraud us or somebody else. That is the only reason we will, and it does not affect an order already dispatched or a refund already owed.
This site
The words, photographs and designs on this site belong to us or to their owners. Use them to decide what to buy, and to tell people about us. Do not scrape the catalogue, resell the content, or pass the brand off as your own.
What we are responsible for
We are responsible for getting you the goods you paid for, in the condition described, and for putting it right when we do not. We are not responsible for things genuinely outside our control — a carrier’s delay, a bank declining a card, or an address that turns out not to exist.
Nothing here limits liability that cannot legally be limited, including under the Australian Consumer Law, and including anything caused by our own negligence. A terms page claiming otherwise would not be enforceable, and writing one anyway would tell you something untrue about your own position.
Governing law
These terms are governed by the law of Australia, and the Australian Consumer Law applies to goods sold here.
A jurisdiction clause normally names one — “the courts of Victoria”, say. The registered entity and its ABN are known and printed above; the state is not written down anywhere we can read it, so naming one would be a guess with legal consequences. Australian law and the ACL apply either way, and neither depends on this sentence.
What is needed: the state or territory on Zingo World’s registration. It is one line, and this box goes when it is known.
Changes
We can change these terms. The terms that apply to your order are the ones published when you placed it, not the ones here later — a change never reaches backwards into an order already made.
Talking to us
Live chat on the contact page is the route that reaches a real queue, and it is the one to use. The published address is hello@adrenaline-shops.com.
To track an order you need no account and no email to us at all — the order number and the address it was sent to is enough.